Information We Collect

When you sign up for our courses or contact us, we gather certain information to provide you with the best learning experience. This isn't about collecting data for the sake of it — everything we ask for serves a purpose.

Personal Information You Provide

• Your name and email address when you register for courses or download learning materials
• Phone number if you choose to provide it for direct communication
• Payment details through secure processors when you enroll in paid programs
• Portfolio submissions and project files you share as part of coursework
• Messages and feedback you send through our contact forms or support channels

Technical Data

Our website automatically collects basic technical information to help us understand how people use our platform. This includes your IP address, browser type, device information, and pages you visit. We use this to improve site performance and spot any technical issues before they become problems.

How We Use Your Information

We're not in the business of selling your data or bombarding you with irrelevant marketing. Here's what we actually do with the information you share:

• Deliver course content and communicate important updates about your enrollment
• Process payments and maintain your account records securely
• Respond to your questions and provide technical support when needed
• Send educational content and course announcements you've opted into receiving
• Improve our teaching methods based on how students interact with materials
• Comply with legal requirements under North Macedonian and EU regulations

Data Storage and Security

Your information lives on secure servers with encryption protocols that meet industry standards. We work with trusted service providers who maintain high security standards, but we won't pretend any system is completely bulletproof.

Security Measures

• SSL encryption for all data transmitted through our website
• Regular security audits and vulnerability assessments
• Limited staff access to personal data on a need-to-know basis
• Secure backup systems to prevent data loss
• Two-factor authentication options for student accounts

Despite our best efforts, no online platform can guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what steps we're taking.

Your Privacy Rights

Under North Macedonian law and GDPR regulations, you have several rights regarding your personal data. These aren't just theoretical — we actually honor these requests.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within two weeks and complete most requests within 30 days.

Sharing Your Information

We don't sell or rent your personal data to third parties. Period. But we do share information with specific service providers who help us run our educational programs:

Service Providers We Work With

• Payment processors who handle transactions securely
• Email service providers for course communications and newsletters
• Cloud storage services where course materials are hosted
• Analytics tools that help us understand website usage patterns

All these partners are contractually bound to protect your data and use it only for the specific services they provide to us. They can't use your information for their own purposes.

International Data Transfers

Some of our service providers are located outside North Macedonia. When we transfer your data internationally, we ensure appropriate safeguards are in place through standard contractual clauses approved by relevant authorities. Your data receives the same level of protection regardless of where it's processed.

Data Retention

We keep your personal information only as long as necessary for the purposes outlined in this policy. Here's a general breakdown:

• Active student accounts: retained while you're enrolled and for two years after course completion
• Financial records: kept for seven years to comply with North Macedonian tax regulations
• Marketing communications: stored until you unsubscribe or request deletion
• Technical logs: typically deleted after 90 days unless needed for security investigations

After these periods expire, we securely delete or anonymize your information so it can no longer identify you personally.

Cookies and Tracking

Our website uses cookies — small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though some features might not work properly if you disable them completely.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Performance cookies that help us improve site speed and usability
• Analytics cookies that show us which content is most helpful

We don't use advertising cookies or share your browsing data with ad networks.

Children's Privacy

Our courses are designed for adults and young professionals. We don't knowingly collect information from anyone under 16 without parental consent. If you're under 16 and interested in our programs, please have a parent or guardian contact us first.

Changes to This Policy

Privacy regulations evolve, and so do our practices. We'll update this policy when necessary and post the revised version here with a new date. For significant changes, we'll send you an email notification if you're enrolled in our programs.

North Macedonia Specific Provisions

As a company operating in North Macedonia, we comply with the Law on Personal Data Protection and regulations set by the Directorate for Personal Data Protection. You have the right to file a complaint with this authority if you believe we've mishandled your personal information.